Mobile app (Android)Overview

Mobile app (Android)

The Calliyo Android app is built for field and inside-sales agents who need to work leads from a phone. It mirrors the web app’s lead lifecycle but is optimised for one-handed use, native calling, and offline-friendly behaviour.

Package: com.calliyo.io. Available from the Play Store, or via direct APK for teams that side-load.

What’s in the app

Five tabs at the bottom of the screen:

TabPurpose
TasksToday’s assigned leads, in dialling order
ScriptsThe current call script, set by your admin
CustomersConverted customers + the dial pad
Call HistoryEvery call you’ve logged
SettingsProfile, dark mode, call recording, check-out, logout

Plus a couple of supporting screens you’ll see at specific moments:

  • Today’s Follow-ups — opened from Tasks via the follow-up icon
  • Call Feedback — opens automatically the moment a call ends
  • Attendance — gating screen on every fresh launch until you check in

How it relates to the web app

The mobile app is a focused agent view of the same Calliyo company. Your admin sets up users, roles, lead statuses, and scripts on the web; the mobile app reads those settings and gives agents a phone-first workflow on top.

Anything an agent does on mobile — calls, follow-ups, status changes, notes — appears immediately in the web app’s Reports and Leads list.

Admins do not use the mobile app for company-wide management. Use the web app for Settings, Users, Roles, and Billing.

What this section covers

  1. Install the app
  2. Sign in & mPIN
  3. Attendance check-in
  4. Tasks tab
  5. Making calls & call feedback
  6. Today’s follow-ups
  7. Call history
  8. Customers
  9. Scripts
  10. Settings
  11. Call recording
  12. Notifications & auto-checkout
  13. Troubleshooting